Say hello
Talk to the people who made it
No ticket queue, no scripted replies. Whatever it's about, it reaches the studio directly.
Email the studio
The fastest route for anything order-specific. Include your order number and we'll pick it straight up.
hello@dreamsilkystudio.comResponse times
We answer within one business day, usually much sooner. Weekends and holidays run a little slower.
Try the FAQ first
Downloads, file formats, shipping windows and returns are all answered there — it's often quicker than waiting on us.
Read the FAQBefore you write about an order
- · Digital purchases appear in your downloads the moment payment clears — check there first if a file hasn't arrived by email.
- · Made-to-order pieces show production and tracking updates in your orders.
- · Include your order number (it looks like
DSS-1042) and we can answer in one reply instead of three.